Welcome to www.thegiftmuseonline.com. These Terms of Service (“Terms”) govern your access to and use of our website, as well as the purchase of home seating products offered by THE GIFT MUSE ONLINE LLC. By accessing our website or completing a purchase, you agree to be bound by these Terms.

1. General Company & Entity Information

This website (www.thegiftmuseonline.com) is owned and operated by:

Brand Name: thegiftmuseonline Parent Company: THE GIFT MUSE ONLINE LLC Employer Identification Number (EIN): 42-3864899 Corporate Address: 12437 MAGNOLIA BLVD, VALLEY VILLAGE, CA 91607, United States Customer Support Email: stool@thegiftmuseonline.com Direct Telephone Line: +1 (818) 5352662 Target Regional Scope: European destinations exclusively

2. Product Scope & Purchasing

We specialize in household stool and home seating solutions. All orders placed through the website are subject to acceptance and confirmation. We reserve the right to decline or cancel orders in cases of obvious pricing errors, inventory stockouts, or unexpected operational constraints, with full reimbursement issued promptly to your original payment method.

3. Order Fulfillment & Shipping Terms

We partner with established carrier services (including priority services from DHL, FedEx, and UPS) to fulfill deliveries across European locations.

Estimated Transit Duration: Standard delivery to European destinations typically takes between 5 and 12 working days following order dispatch. Dispatch & Tracking Updates: At key fulfillment milestones—including order dispatch, carrier facility arrival, and final local distribution—automated delivery updates with tracking links are transmitted to the email address supplied during checkout. Transit Inquiries & Delayed Shipments: Should your order exceed the standard delivery timeframe, our team will initiate a formal investigation with the designated carrier. Based on the investigation findings, we will coordinate either a full order refund or a replacement item dispatch without delay.

4. Transfer of Risk & Ownership

In accordance with European consumer protection directives, the risk of loss or damage to goods remains with THE GIFT MUSE ONLINE LLC until you (or a third party nominated by you, other than the carrier) take physical possession of the ordered items. Risk does not transfer upon handover to the postal courier.

5. European Statutory Right of Withdrawal (14-Day Cancellation)

If you reside in a European jurisdiction, you possess the statutory right to withdraw from your purchase within 14 days of receiving your items without stating a reason:

Exercise Period: The withdrawal period expires 14 days from the date on which you (or a designated third party) obtain physical possession of the goods. Notification Protocol: To exercise this right, you must inform us of your decision by submitting a clear written statement via email to stool@thegiftmuseonline.com within the 14-day window. Refund Processing: Upon receiving your cancellation request and verified returned items (where applicable), we will refund all payments received using the same payment method used for the initial transaction.

6. Damaged, Defective, or Faulty Goods

We maintain thorough quality control inspection procedures prior to item dispatch. In the event that your item arrives damaged or exhibits manufacturing defects:

Notification: Please contact our support team at stool@thegiftmuseonline.com promptly upon receipt, providing your order reference number and photographic evidence illustrating the damage or defect. Resolution Process: Upon verifying the photographic evidence provided, we will process either a full refund or arrange a replacement dispatch at no additional charge. You are not required to return damaged items where adequate photographic proof has been accepted by our support team.

7. Limitation of Liability & Applicable Law

These Terms are governed by applicable commercial laws, fully respecting compulsory consumer protection regulations within European destinations. Nothing in these Terms limits or excludes statutory consumer rights that cannot be contractually waived under mandatory law.

8. Amendments & Contact Details

We reserve the right to amend these Terms at any time to reflect operational or regulatory adjustments. Updated versions will be published on this website with an updated effective date.

For any questions regarding these Terms of Service, please contact our team:

• Entity: THE GIFT MUSE ONLINE LLC
• Corporate Address: 12437 MAGNOLIA BLVD, VALLEY VILLAGE, CA 91607, United States
• Email: stool@thegiftmuseonline.com
• Telephone: +1 (818) 5352662